– FAQ –

Frequently Asked Questions

Top Questions

Q: What new products are coming out?

A: Please subscribe to our weekly email for new product announcements.

Q: Do you ship internationally?

A: Hymed does not ship outside the Continental United States at this time.

Q: What if I can't remember my login or password?

A: Please use the Forgot My Password feature on the Login page or contact Customer Service .

Q: How can I learn more about your ingredients?

A: You can learn about our ingredients by – selecting the Ingredients tabs on a product page, or visiting the Ingredients page.

Q: How do I rate and review a product?

A: Please go to the product page of the product you’d like to review, in order to submit your review. Ratings & Reviews are an important way to share information with your peers and we thank you in advance for contributing to the Hylunia community by using this feature.

Orders

Q: How do I place an order?

A: Simply login if you have an existing Hymed account on hymedskincare.com, or create a new account if you’re a new customer. After that it’s as simple as finding the product(s) you’d like to purchase and hitting the Buy button.

Q: I am not able to complete the checkout process.

A: Please contact Customer Service to resolve. Be sure to save a copy of the error (by saving a screenshot or copying the text of the error message) prior to contacting us.

Q: What are my payment options?

A: You can place an order using your Visa, MasterCard or Discover cards.

Q: How can I change billing address?

A: Simply go to the My Account section of the website to change your billing or shipping address

Q: Do you charge sales tax?

A: Hymed skin care collects sales tax within the state of Nevada only.

Shipping & Returns

Q: P.O. Boxes

A: We do not ship to P.O. Boxes at this time

My Account

Q: Create an account

A: Having an account is a pre-requisite to our products. You can create an account on the Register page .

Q: Forgot my Password

A: Please use the Forgot My Password feature on the Login page or contact Customer Support.

Q: Change email address

A: You may change your email address under My Account

Q: Update My Account information

A: You may change other account information by going to the My Account section of the website.

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