– FAQ –
Frequently Asked Questions
Q: What new products are coming out?
A: Please subscribe to our weekly email for new product announcements.
Q: Do you ship internationally?
A: Hymed does not ship outside the Continental United States at this time.
Q: What if I can't remember my login or password?
Q: How can I learn more about your ingredients?
A: You can learn about our ingredients by – selecting the Ingredients tabs on a product page, or visiting the Ingredients page.
Q: How do I rate and review a product?
A: Please go to the product page of the product you’d like to review, in order to submit your review. Ratings & Reviews are an important way to share information with your peers and we thank you in advance for contributing to the Hylunia community by using this feature.
Q: How do I place an order?
Q: I am not able to complete the checkout process.
A: Please contact Customer Service to resolve. Be sure to save a copy of the error (by saving a screenshot or copying the text of the error message) prior to contacting us.
Q: What are my payment options?
A: You can place an order using your Visa, MasterCard or Discover cards.
Q: How can I change billing address?
A: Simply go to the My Account section of the website to change your billing or shipping address
Q: Do you charge sales tax?
A: Hymed skin care collects sales tax within the state of Nevada only.
Q: P.O. Boxes
A: We do not ship to P.O. Boxes at this time
Q: Create an account
Q: Forgot my Password
Q: Change email address
A: You may change your email address under My Account
Q: Update My Account information
A: You may change other account information by going to the My Account section of the website.