Frequently Asked Questions

FAQ Help Center

Everything you need to know is here

Commonly Asked Questions

We have tried to answer as many questions as we think you might have. Have a question we have no answers to, send us a message through the contact form. We will get back to you as soon as possible.

Please subscribe to our monthly email newsletter.

 Hymed does not ship outside the Continental United States at this time.

Please use the Forgot My Password feature on the Login page or contact Customer Service .

You can learn about our ingredients by clicking on the Ingredients tab on the product page or visiting the Ingredients page.

Please go to the product page of the product you’d like to review, in order to submit your review. Ratings & Reviews are an important way to share information with your peers and we thank you in advance for contributing to the Hylunia community by using this feature.

Can’t find an Answer?


Simply login if you have an existing Hymed account on, or create a new account if you’re a new customer. After that it’s as simple as finding the product(s) you’d like to purchase and hitting the Buy button.

Please contact Customer Service to resolve this. Be sure to save a copy of the error (by saving a screenshot or copying the text of the error message) prior to contacting us.

You can place an order using your Visa, MasterCard or Discover cards.

Simply go to the My Account section of the website to change your billing or shipping address

Hymed skin care collects sales tax within the state of Nevada only.

We do not ship to P.O. Boxes at this time

My Account

Having an account is a pre-requisite to our products. You can create an account on the Register page .

Please use the Forgot My Password feature on the Login page or contact Customer Support.

You may change your email address under My Account

You may change other account information by going to the My Account section of the website.